What if you fired yourself? What if you funded your competition? What if you slaughtered the cash cow? What if you turned your back on your customer?

The turn of the century saw the revolution of digital. It ushered in an era of instant commerce, communication and collaboration that forever changed the lives of consumers, businesses and brands. Bricks and mortar crumbled, entire industries vanished and new markets were created in their place.

Digital changed everything. It did then. It does now. It will in the future.

The only problem is that digital has become Vanilla. Tired. Boring. Expected. Predictable. And to add insult to injury, there are far more toys and shiny objects now that dilute, distract and detract. Some are real and some are fake. Don’t be fooled by bright and shiny objects. 

Instead, focus on one single question: are you changing the game with digital? 

If not, you’re just another lemming waiting to fall off the cliff.

Forget customer service, customer experience or customer centricity. The new obsession is….customer obsession

Just ask Jeff. He’ll tell you. Bezos spoke about customer obsession back in his very first letter to shareholders, and it’s no coincidence that brands like Starbucks, Netflix and Nike stand tall next to Amazon. Most others prioritize “strangers” (first time buyers) and “prostitutes” (switchers) over fans, advocates, ambassadors and zealots. But take heed… brands that continue to drink from the swill that is acquisition marketing will eventually be met with a dry pipeline and a painful death. 

• Discover how to flip the funnel where retention becomes the new acquisition
• Learn how customer intimacy can convert into an unassailable competitive advantage

Uncover a series of game changing strategies and tactics that can help you drive real and meaningful growth

In these turbulent times, companies will live and die based on the extent to which they are able to win the talent war. And spoiler alert: they’re losing it right now. Big time! Instead of harnessing the collective creativity and incredible entrepreneurial potential of talent, companies take the low road of cost cutting, dehumanizing and automating, but guess what? You can’t automate stupid!

But what if companies could transform their “employees’ into intrapreneurs, and instead of controlling, litigating or repressing them…

• Fund them 
• Liberate them
• Empower them 

It’s time to ban the employee (or at least the word!) It’s time to embrace a new world order where talent is a direct innovation catalyst and exponential growth driver

Companies talk about Corporate Social Responsibility or Purpose Marketing, but it’s just PR Spin. They are bad actors. Irresponsible denizens that turn a blind eye as the planet continues to spin out of control, the Amazon burns and humans suffer under the burden of obesity, drug dependency and credit card bills. 

In order to DO good, you have to BE good. In a world where big government continues to fail its people, can big business step in and become the hero? The answer is a definitive yes if – and only if – they adopt an approach of transparency, integrity and soul. 

• Take stock
• Take responsibility
• Step up 
• Be a corporate citizen. 

It’s not just common sense; it’s good business sense too. Obviously.